Policies
Your comfort and safety is our top priority.
STUDIO ETIQUETTE
Check-In: Visit the front desk to check in and make any necessary payments.
Health Policy:
If you test positive for COVID-19, wait until you are symptom-free for at least 5 days before returning to the studio.
If you have any other contagious illness, please refrain from coming to the studio until you are fully well.
Studio Environment:
Remove shoes and store them in the cubbies. No heels on the studio floor.
Keep voice levels low to avoid disrupting others.
Turn off electronic devices to minimize distractions.
Respect all staff and fellow clients. Avoid discussions on polarizing topics.
The studio is a safe, inclusive space for everyone.
Clients may arrive 5 minutes early to use a mat and stretch out or use a foam roller. If the studio is full, please wait until there is space available.
We do not allow unmonitored use of the Pilates or Rope Wall equipment. Before approaching the equipment, please ask your instructor or wait for your session or class to begin.
CLOTHING ETIQUETTE
Wear appropriate clothing. Choose clothing wisely in order to avoid any ‘malfunctions’.
MEN: If you wear shorts, please wear tighter athletic shorts underneath any baggy shorts.
Sticky socks are highly encouraged. Socks that are not sticky may not be worn during workouts due to the danger of slipping.
FOOT ETIQUETTE
We allow bare feet in the studio but please ensure that your feet are clean.
If you have any issues with your feet that could be contagious, socks are required.
We sell socks at the front desk.
CLASS RULES
Take note of any prerequisites before registering for classes.
During class, pay attention to your instructor’s directions and be mindful while participating in any session at the studio. Please treat the equipment with care.
After class, wipe down all equipment that was used and put the equipment back together so it is ready for the next class.
Your instructor may use hands-on queuing to help you achieve proper form. If you are uncomfortable being touched, please let your instructor know.
INDIVIDUAL SESSION RULES
Please fill out all waivers and new client information before class.
If you do not feel comfortable being touched during queuing, please let your instructor know.
Let your instructor know of any injuries or issues that are currently under the care of a medical professional.
If you have an injury, please contact the studio with at least 24 hours notice in order for us to assess if it's appropriate for you to come to your session.
If you arrive to the studio with inflammation from an injury, we will not be able to see you.
Individual Sessions are one-on-one and personalized, but not fully private—other instructors may be teaching in the same studio during your session. If you prefer a completely private setting, we may be able to accommodate based on space and instructor availability. Please inquire at the front desk for more details if private sessions are preferred.
CANCELLATIONS
Pilates: Please give the studio 24 hours notice in order to avoid late fees.
Physical Therapy: Please offer 48 hours notice in order to avoid late fees.
If you are on the recurring schedule, please give the studio 48 hours notice for any cancellations.
Cancellations not made within the cancellation window will be charged a cancellation fee.
We do not charge fees in cases of illness or unforeseen circumstances.
INCLEMENT WEATHER POLICY
In the event of inclement weather, please email info@posturestudio.com or call us at 434-257-6368 to check if classes have been canceled.
Many of our instructors live close to the studio and will make every effort to come in, even during bad weather.
The studio will only close if instructors are unable to get to the location.
Closure Notifications:
Updates will be posted on our phone message.
An email will also be sent to notify you in advance of any cancellations.
Stay safe, and please reach out if you have any questions!